Privacy Policy
1. INTRODUCTION
PAPIFEED (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website papifeed.net, use our mobile application, or interact with our WiFi-enabled pet feeding devices.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies, please do not access or use our Services.
2. INFORMATION WE COLLECT
2.1 Personal Information
We may collect personal information that you voluntarily provide when creating an account, purchasing products, registering devices, or contacting customer support:
- Contact information (name, email address, mailing address, phone number)
- Account credentials (username, password)
- Payment information (processed through secure third-party payment processors)
- Order history and product preferences
- Customer support communications
2.2 Device and App Usage Data
When you use our WiFi-enabled pet feeders and mobile application, we collect:
- Device registration information
- Feeding schedules and history
- Device performance data
- App usage statistics
- Device settings and configurations
2.3 Automatically Collected Information
When you visit our website or use our app, certain information is automatically collected:
- IP address
- Browser type and version
- Device type and identifiers
- Operating system
- Time zone and location (based on IP address)
- Referring/exit pages
- Clickstream data and app navigation patterns
3. HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Process and fulfill product orders
- Provide and maintain our Services
- Register and connect your PAPIFEED devices
- Send important product notifications
- Respond to customer service requests
- Send administrative information
- Improve our products and Services
- Send marketing communications (with consent)
- Monitor and analyze usage patterns
- Detect and prevent fraudulent transactions
- Comply with legal obligations
4. SHARING YOUR INFORMATION
We may share your information with:
4.1 Service Providers
Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing assistance.
4.2 Business Partners
With your consent, we may share information with business partners to offer certain products, services, or promotions.
4.3 Legal Requirements
We may disclose your information in response to subpoenas, court orders, or other legal requirements.
4.4 Business Transfers
In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
5. DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. YOUR CHOICES AND RIGHTS
Depending on your location, you may have certain rights regarding your personal information:
- Access your personal information
- Correct inaccurate information
- Delete your personal information
- Object to or restrict processing
- Data portability
- Withdraw consent
To exercise these rights, please contact us at [email protected].
7. DATA RETENTION
We retain your information for as long as your account is active or as needed to provide Services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
8. CHILDREN’S PRIVACY
Our Services are not directed to children under 16. We do not knowingly collect information from children under 16. If you become aware that a child has provided us with personal information, please contact us at [email protected].
9. INTERNATIONAL DATA TRANSFERS
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We have implemented appropriate safeguards to protect your information when transferred internationally.
10. THIRD-PARTY LINKS AND SERVICES
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of such third parties. We encourage you to read the privacy policies of each website you visit.
11. CHANGES TO THIS PRIVACY POLICY
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically.
12. CONTACT US
If you have questions or concerns about this Privacy Policy, please contact us at:
PAPIFEED
Email: [email protected]
Website: papifeed.net